Orders and Returns

Orders

All of our products are hand made to order right here in Oregon using the finest materials and the best craftsmen. Our standard turnaround time is approximately two weeks from the date the order is received by us (M-F) to the date it ships. Occasionally we do run a little ahead or a little behind in our turnaround depending on the time of year and the quantities of orders coming in. When your order has been successfully submitted, you will be sent an email confirmation containing the details and your order number. A second email will be sent when your order has shipped and will contain your tracking number. Our emails are often routed to Spam folders so be sure to check there for communication from The Collar Shop.

For purposes of discretion and privacy, all packages will have “AGB Inc.” listed in the return address, and all payments will also be processed as “AGB Inc.” 

Custom Orders

Don’t see a design aspect you want in the Customizer? Have a vision of your own that you would like to make a reality? Simply email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with your design ideas, questions and sketches. We’ll do our best to accommodate anything we can and provide you a quote for the additional customizations.

Cancellations

An order may be cancelled up to the time it has been processed to ship by calling (971) 925-1352 or emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We must have your order number to process a cancellation. At that point, your order will be cancelled and the funds credited back to your payment account the same day. Please note, it may take your financial institution a few days to reflect the credit.

Back Orders

Although we try our best to have all materials in stock at all times, occasionally a third party cannot supply a particular component to us as soon as we would like them to. In such situations, we will notify you about the delay, inform you of any available substitutions and then ship your collar as soon as possible.

Returns and Exchanges

Since every item is handmade to custom specifications, our products cannot be returned or exchanged unless there is a manufacturer error. No refunds are provided unless an item is deemed defective after being returned to us for inspection. No refunds or exchanges will be accepted for ordering an incorrect size. Please see the FAQ for information on how to properly measure.